Frequently Asked Questions

If you have more questions, we've got answers for you!

Top Questions

How do I get started?

Welcome to True Pilates Windsor. We're so excited to move with you! If you're ready to start, the first thing to do is look at our class offerings, prices, and membership options. Then check our class schedule on our Instagram @truepilateswindsor for more information. You can book your first class for free to see what works for you! Book a free class.

I'm a beginner, can I still join a class?

Not at all! Our studio is designed around accessibility and inclusivity for every fitness level. Whether you're a beginner or a pro, our expert instructors meet you right where you are and support you throughout your wellness journey.
Check out our classes.

Is there parking nearby?

We get this question often , and don't worry, we have free parking available right behind our True Pilates Windsor studio location! You don't have to worry about paying for parking or parking blocks away; trust me, we've all been there! In case you didn't know our location, we are situated at 333 Riverside Dr W, Windsor, ON N9A 7C5!

What should I bring to my first class?

We totally understand that life happens and things come up. Your first cancellation is on us if you reach out and let us know by phone or email. After that, we require at least 12 hours' notice to avoid a $20 cancellation fee. In cases of emergencies or serious matters, please contact us directly, as we may be able to waive the fee.

Do you have a cancellation fee?

Each of our classes is designed with different goals, experience levels, and benefits in mind. Whether you're looking for a low-impact session or a high-energy workout, we've got a class that fits your needs! Choose from Reformer, Mat, or Power Pilates classes. We also offer meditation and yoga classes to support your wellness journey! We're here to help if you have more questions! Reach us at info@truepilateswindsor.com.

Studio Information

How can I reach your customer support team?

If you have any additional questions or concerns, you can call our phone number during business working hours at +1-226-260-3462. You can also contact us by filling out our "stay in touch" form on our Stay Connected page or email us at info@truepilateswindsor.com! Feel free to reach us on Instagram @truepilateswindsor as well. We're here to support and help!
Check out our Instagram

Where are you located?

True Pilates Windsor is located at 333 Riverside Dr W, Windsor, ON N9A 7C5.

What are your working hours?

Our studio hours are Monday to Friday from 7:00 AM to 7:00 PM, and Saturday to Sunday from 8:00 AM to 6:00 PM. You can book classes and buy memberships either in person during working hours or online at your own convenience!

Is there a fee if I'm late?

We understand that you might run a little late, it happens to all of us! If you are 5-15 minutes late to a class, there is no fee. Please contact us as soon as possible to let us know! If you're going to be more than 15 mintues late, a $5-10 fee may apply. We kindly ask that you arrive on time to ensure a smooth class experience and respect the time of our instructors and true members.

Class Information

How much are classes and memberships?

We offer affordable, quality-driven classes, and memberships in Windsor! Choose from our single classes starting at $9.99, and explore value-filled membership options with exclusive perks starting at only $50/month. Find your true flow!

How do I know which Pilates class to pick?

Each of our classes is designed with different goals, experience levels, and benefits in mind. Whether you're looking for a low-impact session or a high-energy workout, we've got a class that fits your needs! Choose from Reformer, Mat, or Power Pilates classes. We also offer meditation and yoga classes to support your wellness journey! We're here to help if you have more questions! Reach us at info@truepilateswindsor.com.

Do you offer one-on-one classes?

Yes! True Pilates Windsor offers 2 one-on-one classes to Tier 3 Members, along with full access to all online classes from our expert-led instructors to give you the flexibility you need! Take a look at our membership options for more information!

Do you offer discounts to students or frontline workers?

Yes! We deeply value the hard work and dedication of students, nurses, and all frontline workers! As a thank you, we offer exlusive discounts. Bring a valid ID or proof of profession when signing up at True Pilates Windsor. You can also contact us online to get started. We'd love to suport you and prioritize your well being!

Are there change rooms and showers?

At True Pilates Windsor, we value accessibility and want every client to feel welcome and suppoted. Our studio includes clean and spacious change rooms with showers available to all class participants, with no membership required! We also provide toiletries, towels, dryers, and additional essentials! Feel free to ask us for anything you need, we're here to help.

Do you offer anything to drink at the studio?

Absolutely! We offer a selection of wellness drinks designed to help boost your energy and support your immune system. This includes protein smoothies, boosting ginger shots, and a handful of other nourishing options. True Members recieve a set number of complimentary drinks each week as part of their membership perks. Not a member? No worries, you can still enjoy them at any time by purchasing them individually.